PURPOSE: -
The Junior IT Support Technician is responsible for providing first-line and on-site technical support to users by installing, maintaining, troubleshooting, and repairing ICT hardware, software, and network-related systems.
The incumbent ensures the effective operation of end-user technology, resolves technical incidents within agreed service levels, maintains accurate support records, and contributes to business continuity, ICT projects, and compliance with organisational policies and standards.
KEY PERFORMANCE AREAS
The successful candidate will report directly to the Snr Manager ICT and will be responsible for the following, inter alia:
• End-User Support
• Hardware and Equipment Support
• Software and Operating Systems Support
• Network and Connectivity Support
• Incident and Service Management
• Business Continuity and ICT Operations
• Compliance and Governance