DUTIES & RESPONSIBILITIES: -
Mailroom Operations
- Receive, sort, and distribute incoming mail and packages to the appropriate recipients.
- Collect and dispatch outgoing mail and courier packages.
- Prepare outgoing mail for shipment and maintain dispatch records.
- Operate mailroom equipment including postage meters, scanners, mail sorting machines, and labelling equipment.
- Ensure timely and accurate delivery and collection services.
Archiving and Records Management
- Assist with all archiving processes, including document storage and archive box recalls.
- Maintain accurate records and documentation for onsite and offsite archives.
- Ensure archive registers, forms, and spreadsheets are updated and accurate.
- Log, inspect, seal, and track all outgoing archive boxes.
- Adhere to all archiving and records management protocols.
Administration Support
- Capture and maintain accurate records and data on relevant systems and spreadsheets.
- Provide documented information relating to archiving and mailroom processes.
- Respond to ad hoc administrative requests from business units.
Inventory and Supplies Management
- Monitor mailroom and archive supplies.
- Order supplies as required to ensure uninterrupted service.
- Track usage and maintain stock records.
Facilities and Housekeeping
- Maintain orderliness and cleanliness of mailroom and archive facilities.
- Conduct routine inspections of archive rooms and office areas.
- Support compliance with Health & Safety standards by reporting and addressing housekeeping concerns.
- Encourage employees and business units to maintain organized workspaces.
Customer Service
- Deliver professional service to internal and external stakeholders.
- Build positive working relationships with employees, tenants, customers, and service providers.